Privacy Policy

Your privacy and data security are our highest priorities

Last updated: January 2024

Table of Contents

1. Overview

JB Travels ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any capacity.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Travel Information: Passport details, travel preferences, dietary restrictions, accessibility needs
  • Financial Information: Payment card details, billing address (processed securely through third-party payment processors)
  • Identity Verification: Government-issued ID, date of birth, nationality
  • Communication Records: Correspondence, chat logs, call recordings (with consent)

2.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on site, click patterns, referral sources
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: As described in our Cookie Policy

2.3 Third-Party Information

We may receive information about you from third parties, including:

  • Travel partners and suppliers
  • Social media platforms (if you choose to connect your accounts)
  • Marketing partners and referral sources
  • Public databases and data aggregators

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

  • Planning and booking your travel arrangements
  • Providing concierge and customer support services
  • Processing payments and managing your account
  • Communicating about your bookings and travel updates

3.2 Personalization and Improvement

  • Customizing your travel experiences and recommendations
  • Analyzing usage patterns to improve our services
  • Developing new features and offerings
  • Conducting market research and surveys

3.3 Marketing and Communications

  • Sending promotional materials and special offers (with consent)
  • Providing travel inspiration and destination information
  • Inviting you to exclusive events and experiences
  • Sharing relevant travel news and updates

3.4 Legal and Security

  • Complying with legal obligations and regulations
  • Preventing fraud and ensuring security
  • Protecting our rights and interests
  • Responding to legal requests and investigations

4. Information Sharing

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Travel bookings and arrangements (hotels, airlines, tour operators)
  • Payment processing and financial services
  • Technology infrastructure and data hosting
  • Marketing and communication services
  • Customer support and call center operations

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our terms of service and protect our rights
  • Investigate potential fraud or security breaches
  • Protect the safety of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Advanced encryption for data storage
  • Secure data centers with physical access controls
  • Regular security audits and penetration testing
  • Multi-factor authentication for system access

5.2 Administrative Safeguards

  • Employee training on data protection and privacy
  • Access controls and need-to-know principles
  • Regular security awareness programs
  • Incident response and breach notification procedures

5.3 Physical Safeguards

  • Secure facilities with controlled access
  • Environmental controls and monitoring
  • Secure disposal of physical media
  • Backup and disaster recovery procedures

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us analyze website usage and performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising and personalization

6.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information ("right to be forgotten")
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests or for marketing
  • Withdrawal of Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in the Contact section.

8. International Data Transfers

As a global travel company, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses approved by regulatory bodies
  • Binding corporate rules for intra-group transfers
  • Certification schemes and codes of conduct

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records for legitimate purposes

Specific retention periods vary based on the type of information and applicable legal requirements. We regularly review and delete information that is no longer necessary.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

  • Post the updated policy on our website
  • Update the "Last Modified" date
  • Notify you of material changes via email or website notice
  • Obtain your consent for material changes where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: ap@travelsbyjb.com