Frequently Asked
Questions

Absolutely. Every JB Travels experience is meticulously tailored to your preferences. Whether you're passionate about culinary adventures, cultural immersion, wellness retreats, or adventure sports, our travel designers create bespoke itineraries that reflect your unique interests and travel style.

To create your perfect journey, we'll need your preferred destinations, travel dates, group size, accommodation preferences, budget range, special interests, dietary requirements, and any specific experiences you'd like to include. Our detailed planning questionnaire ensures we capture every detail to exceed your expectations.

We curate only the world's finest accommodations: ultra-luxury resorts, boutique hotels, private villas, luxury safari lodges, overwater bungalows, historic palaces, and exclusive private estates. Each property is personally vetted by our team to ensure exceptional service, unique character, and uncompromising luxury standards.

Through our preferred partner relationships, we regularly secure complimentary upgrades, early check-in, late check-out, resort credits, spa treatments, and exclusive amenities. Our VIP status with luxury hotel groups ensures you receive recognition and enhanced experiences at every property.

Yes, we have access to an exclusive portfolio of private villas and estates worldwide, complete with dedicated staff including private chefs, butlers, housekeepers, and security. These properties offer ultimate privacy and personalized service for discerning travelers seeking a home-away-from-home experience.

Our 24/7 concierge team provides comprehensive support including restaurant reservations at exclusive venues, private shopping experiences, cultural and historical tours with expert guides, spa and wellness appointments, event tickets, and any special requests. We're available around the clock to enhance your travel experience.

Absolutely. We specialize in creating once-in-a-lifetime experiences: private museum tours after hours, exclusive wine tastings with renowned vintners, behind-the-scenes access to cultural sites, private performances by local artists, and meetings with local dignitaries. Our extensive network opens doors to extraordinary opportunities.

You'll receive dedicated contact information for your personal concierge team, including phone, and email.

We accept all major credit cards, bank transfers, and cryptocurrency payments. Typically, we require a 50% deposit upon booking confirmation and final payment 60 days before departure. For last-minute bookings, full payment may be required. We also offer flexible payment plans for extended itineraries.

Cancellation terms vary by destination and season. Generally, cancellations 90+ days before departure incur minimal fees, while closer cancellations may have higher penalties due to supplier policies. We strongly recommend comprehensive travel insurance to protect your investment. Our team will always work to minimize any losses.

Yes, we highly recommend comprehensive travel insurance for all luxury travel investments. We partner with leading insurers to offer policies covering trip cancellation, medical emergencies, evacuation, and luxury item protection. Our team can recommend appropriate coverage based on your specific itinerary and needs.

We partner with eco-certified luxury properties, support local communities through responsible tourism practices, offer carbon offset programs for all travel, and prioritize accommodations with strong environmental initiatives. Luxury and sustainability can beautifully coexist.

Yes, we offer comprehensive carbon offset programs for all flights and ground transportation. We partner with verified offset providers supporting reforestation, renewable energy, and community development projects. Clients can choose to offset their entire journey's carbon footprint.

Our client services team is available 24/7 through multiple channels: phone, and email. For emergencies during travel, we provide dedicated emergency contact numbers with immediate response capabilities in every time zone.

Our emergency response team is available 24/7 to handle any situation. We maintain relationships with medical facilities, embassies, and local authorities worldwide. In case of natural disasters, political unrest, or personal emergencies, we'll coordinate immediate assistance, alternative arrangements, and safe evacuation if necessary.

Yes, we conduct detailed post-trip reviews to ensure every aspect met your expectations. Your feedback helps us continuously improve our services and maintain our high standards. We also assist with any post-travel needs such as photo organization, expense reporting, or planning your next adventure.